Returns & Exchanges
We offer a 14 day no quibble returns or exchange policy on all stock saddles, and any non-customised accessory order, provided that tags are still attached, the item is unused and has not been oiled.
To return any purchased item received within 14 days please post to us with your name and order number enclosed. The returns address is
Equiluxe Ltd, Unit 6C Manor Business Park, Grants Hill Way, Woodford Halse, Northamptonshire, NN11 3UB
FAQ's
Can my CWD saddle be adjusted?
Yes- we work with a UK workshop with fully trained master saddlers for all alterations
Do you offer repairs?
Yes- please contact us for a quote. Repairs to saddles or tack items are done either by a UK based master saddler or in some cases by the French CWD workshop on a case by case basis.
How to Care for my CWD items?
In summer, after each use, the leather needs to be treated to compensate for and repair the drying out caused by the sun and high temperatures.
In winter, a heated area is needed to combat the ambient humidity, which is damaging to its lifespan and can be a source of mould.
Avoid the following. As far as possible, avoid cleaning your leathers with products which contain solvents which will prematurely discolour the saddle and will dry out the leather fibres.
Tip. If your saddle has been in contact with water, dry the leather carefully by placing it in a warm room. Once dry, not before, clean it and apply the CWD conditioner.
Be careful! Do not grease a saddle which has not been cleaned first: you risk letting the dirt penetrate into the leather, damaging its appearance and shine
HELP
For any queries or questions please get in touch
gemma@equiluxe.co.uk